Privacy Policy

This privacy notice tells you what to expect us to do with your personal information.

Contact Details

contact@yoga-me.yoga

Lawful bases and data protection rights

Under UK data protection law, we must have a “lawful basis” for collecting and using your personal information. There is a list of possible lawful bases in the UK GDPR. You can find out more about lawful bases on the ICO’s website.

Which lawful basis we rely on may affect your data protection rights which are set out in brief below. You can find out more about your data protection rights and the exemptions which may apply on the ICO’s website:

• Your right of access – You have the right to ask us for copies of your personal information. You can request other information such as details about where we get personal information from and who we share personal information with. There are some exemptions which means you may not receive all the information you ask for. Read more about the right of access.
• Your right to rectification – You have the right to ask us to correct or delete personal information you think is inaccurate or incomplete. Read more about the right to rectification.
• Your right to erasure – You have the right to ask us to delete your personal information. Read more about the right to erasure.
• Your right to restriction of processing – You have the right to ask us to limit how we can use your personal information. Read more about the right to restriction of processing.
• Your right to object to processing – You have the right to object to the processing of your personal data. Read more about the right to object to processing.
• Your right to data portability – You have the right to ask that we transfer the personal information you gave us to another organisation, or to you. Read more about the right to data portability.
• Your right to withdraw consent – When we use consent as our lawful basis you have the right to withdraw your consent at any time. Read more about the right to withdraw consent.

If you make a request, we must respond to you without undue delay and in any event within one month.

To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.

Our lawful bases for the collection and use of your data

Our lawful bases for collecting or using personal information to provide services and goods are:

• Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.
• Vital interests – collecting or using the information is needed when someone’s physical or mental health or wellbeing is at urgent or serious risk. This includes an urgent need for life sustaining food, water, clothing or shelter. All of your data protection rights may apply, except the right to object and the right to portability.

Our lawful bases for collecting or using personal information for the operation of customer accounts and guarantees are:

• Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.

Our lawful bases for collecting or using personal information for service updates or marketing purposes are:

• Consent – we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.

Our lawful bases for collecting or using personal information for dealing with queries, complaints or claims are:

• Legitimate interests – we’re collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability. Our legitimate interests are:
  • In order to deal with a query, complaint or claim we need to know who is we are dealing with along with any relevant information that we will need to know to deal with it. This benefits the you as we can resolve any issues you have and is to be reasonably expected. It may work against you for any claims you make against us, but this is to also be reasonably expected.

Our lawful bases for collecting or using personal information to comply with insurance requirements are:

• Legitimate interests – we’re collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability. Our legitimate interests are:
  • Public liability insurance provided by Protectivity requires that clients completes a PAR-Q form for the insurance to apply. The benefit of collecting this information is that it will tell Protectivity that appropriate steps and precautions were taken when claims are made which will protect the business. It will also protect you by informing you steps you should take before undertaking a class should you give a ‘negative’ response to the PAR-Q. The impact of using this information is that it could work against a your claim if you are injured and want to make a claim against Yoga Me, however this is to be reasonably expected and protecting you before the injury occurs outweighs the impact.
• Legal obligation – we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.

Our lawful bases for collecting or using personal information to prevent, detect, investigate or prosecute crimes are:

• Recognised legitimate interests – our pre-approved purpose for collecting or using personal information to prevent, detect, investigate or prosecute crimes are:
  • We need to respond to, or deal with, an emergency event or situation (the ‘emergencies condition’)., We need to prevent, detect, or investigate a crime, including the apprehension and prosecution of offenders (the ‘crime condition’).
• Vital interests – collecting or using the information is needed when someone’s physical or mental health or wellbeing is at urgent or serious risk. This includes an urgent need for life sustaining food, water, clothing or shelter. All of your data protection rights may apply, except the right to object and the right to portability.

Our lawful bases for collecting or using personal information for legal requirements are:

• Legal obligation – we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.

For more information on our use of legitimate interests as a lawful basis you can contact us using the contact details set out above.

Where we get personal information from

• Directly from you

How long we keep information

We will retain information to provide services and goods, including delivery for 6 years after last service for:

• Contract limitation period
• Insurance Defence

We will retain information to operation of customer accounts and guarantees for 6 years after account closure for:

• Contract limitation period

We will retain information to service updates or marketing purposes until withdrawal or for 2 years inactivity and consent logs for 6 years for:

• Proof of consent must be retained for legal defence.
• two years of no engagement would no longer be necessary for the marketing purpose or within an individual’s reasonable expectations.

We will retain information to queries, complaints or claims for 6 years for:

• legal defence and insurance.
• Standard limitation period for civil claims.

We will retain information to comply with insurance requirements are for 6 years for:

• legal defence and insurance.
• Standard limitation period for civil claims.

We will retain information to prevent, detect, investigate or prosecute crimes Until no longer required for prevention, detection, investigation or prosecution for:

• data must be retained only as long as necessary for law‑enforcement‑related purposes

We will retain information for legal requirements For the duration of the statutory period applicable to the obligation for:

• specific legal requirements (e.g., tax, accounting, regulatory)

Data Deletion

We delete or anonymise personal information when it is no longer required for the purposes we collected it for, in line with our data retention schedule and the UK GDPR storage limitation principle. When a retention period ends, we securely delete the data from our systems, remove it from any third‑party services where it was processed on our behalf, and ensure that any temporary copies (such as email attachments or teacher‑held class information) are also deleted. Where full deletion is not technically possible, we apply suppression or irreversible anonymisation so the data can no longer be linked to an identifiable individual.

Who we share information with

Joint data controllers

We have a joint controller relationship with Bookwhen. We process your personal information with that joint controller for the following reason: To provide services and goods, including delivery For the operation of customer accounts and guarantees.

Data processors

Protectivity

This data processor does the following activities for us: Provides public liability insurance for Yoga Me and processes health information submitted in the PAR-Q form should a claim be made.

Yoga teachers

This data processor does the following activities for us: Yoga Me may contract other yoga teachers to run classes and process relevant information needed to run the class.

Others we share personal information with

• Insurance companies

How to complain

If you have any concerns about our use of your personal information, you can make a data protection complaint to us:

Email: contact@yoga-me.yoga

If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO. 

The ICO’s address:

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Helpline number: 0303 123 1113
Website: https://www.ico.org.uk/make-a-complaint